- Interview with an business owner:
- Who do they think their target customers are?
- "I think that they are everybody. We don't have a specific target in range because we are a painting company. With that we typically specialize in painting for businesses or major companies."
- Where do they find their customers?
- "Everywhere. Most of the time it is through recommendations, but it can also be from bidding lists from contractors or even Angie's List."
- What are their customer's demographics?
- "Typically they are people in their 20's to 40's. But since most of the time we deal with major companies, we don't typically know the exact age."
- What kinds of media do their customers consume?
- "I do not really know. Based on their age group I would say the common social media apps and television and internet."
- Interview with three "target customers":
3. Reflection:
- I found that the entrepreneur I interviewed does accurately understand the customer. With the typical people he deals with (companies) it was difficult to talk to them about their issues, so I just targeted people within that age group that he told me about. I was not able to find any differences between what the entrepreneur thought and what the target customers thought. I think that the entrepreneur I interviewed did a great job at marketing his service to the correct audience and accurately satisfies their needs.
